Refund & Return policy

Accepted payment methods:

We accept the following payment methods currenty-

  • All the major indian and inteternational credit cards.
  • All the major indian and international debit cards.
  • Netbanking with major indian and international banks.
  • All upi payments (phonepe,google pay,bhim)
  • Paytm payments.

Return policy:

  • We make personalized gift-giving easy, fast and letter-perfect. We guarantee it.
  • Our buyers select only the highest quality gifts, which are then customized just for you. We inspect every item again for quality and accuracy before it ships to you or someone special.
  • Understandably, personalized items cannot be accepted for return or refund, unless there is a manufacturing error.
  • We guarantee our personalized products to be free of manufacturing errors. If there is an issue (incase of breakages) the return will be initiated only if the opening video of the item is sent along.
  • If the defect is noticed due to some reasons the information should be provided within 24-36 hours of delivery else we are not responsible for the same. 
  •  All exchanges must be made within 12-15 working days of receipt and approval of opening video.
  • We provide you with the facility of pickup of your parcel in case of return. Our delivery boy will collect the parcel from your door steps. 
  • We want your order to be made just the way you want it. We understand that everyone makes mistakes. Please review your personalization information before submitting your order.
  • Check spelling, dates and names carefully. You are welcome to email us at giftsgallery32@gmail.com  if you have questions about personalization, before placing your order.
  • Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they immediately are sent into production.  
  • During our busy holiday season we try our best to guarantee your gifts will arrive on time, but due to high volume and unexpected circumstances beyond our control there might be a slight delay in delivery of your order.
Tracking returns:
Once you initiate the return for any reason you are eligible for tracking the status of the product by writing to us at giftsgallery32@gmail.com or giving a call at +91-8979634066.